DOLCETA - Development of Online Consumer Education Tools for Adults

The project was put out to tender by DG SANCO, The Health and Consumer Protection Directorate of the European Commission, and awarded to EUCEN (European Universities Continuing Education Network) with a start date of 12th December 2003. The aim of the project was to develope interactive web-based tools for consumer education. Two modules have been developed: one generic module on basic consumer rights, the advantages of the internal market and possibilities for redress; and one specialised module on financial services.

DOLCETA - the consumer rights tender with the aim of developing interactive web-based tools for consumer education is finished.

Two modules have been developed: one generic module on basic consumer rights, the advantages of the internal market and possibilities for redress; and one specialised module on financial services.

The modules are designed for autonomous online-learning, but they should also be used in courses or seminars on consumer issues. The modules themselves are not conceived as a whole course, rather as additional resources for specific issues.

The modules have been translated into all official EU languages and adapted for the legal situation in all EU countries.

The official launch of the portal by Commissioner Kyprianou took place in June 2006 where consumer associations, adult education experts, legal experts and other representatives from all 25 EU countries, as well as international journalists were present.

You can find the moduels on: www.dolceta.eu

Ginette Nabavi (European Commission) on Consumer Education
Interview from December 2007

Maria Schuh on Consumer education
Report from Consumer education workshops, Riga, December 2007